Refund policy

At Roy Mart, we offer a 14-day return policy for all customers within Pakistan. This means you have 14 days after receiving your item to request a return.

Return Eligibility

To be eligible for a return:

• The item must be in original condition
• Unworn / unused
• Tags attached
• Original packaging included
• Receipt or proof of purchase is required

How to Start a Return

To begin your return request, contact us at:

📧 Email: info.roymart.shop@gmail.com
📞 Phone / WhatsApp: +92 326 5924415

Send return parcels to the following address:

🏠 Return Address:
Abdali Grammar School, Near Hamza Hospital, Shama Road, Lahore, Punjab, Pakistan

Important:
Items sent back without requesting a return will not be accepted.

Damages & Issues

Please inspect your order upon receiving it.
If your item is damaged, defective, or incorrect, contact us immediately so we can resolve the issue.

Non-Returnable Items

We do NOT accept returns for:

• Perishable items (food, flowers, plants)
• Custom or personalized products
• Personal care items (beauty, hygiene)
• Hazardous materials or flammable liquids
• Sale items or gift cards

If unsure about your item, feel free to contact us.

Exchanges

If you want to exchange an item, return the item first.
Once your return is accepted, you can place a separate order for the new item.

Refunds

After we receive and inspect your returned item:

• We will notify you of approval or rejection
• If approved, refund will be issued to your original payment method within 10 business days

Bank or payment provider processing may take extra time.

If more than 15 business days have passed since refund approval, contact us at:

📧 info.roymart.shop@gmail.com
📞 +92 326 5924415